PRM360

📧 Level 1: cs@prm360.com

👤 Level 2: Customer Success Manager (Connect with your POC)

🎯 Level 3: Veerendra Singh, Head Customer Success

⏰ Response Time: Maximum 60 minutes during business hours

📨 Level 2: cs@prm360.com

👤 Level 3: Customer Success Manager

🚨 When to escalate to CSM:
If no response from cs@prm360.com within 60 minutes.

⚠️ When to escalate to HOD:
If CSM doesn't respond within 60 minutes or issue reoccurs within 15 days.

☎️ Customer Center: +91-7877360360

🕒 Please Note: Our support team is available during working hours:
09:00 – 19:00 IST, Monday – Friday.